COVID-19 INFORMATION

Due to COVID-19 outbreak & current high demand of our products, we are experiencing unusual delays in the processing/delivery times of our orders.

Do not worry, you will receive your order. Our current delivery time is within 2-4 weeks (USA, UK, CAN, AUS) but can be more to more remote countries. We truly appreciate your continued patience and understanding. Stay safe!


Enter your tracking number here to see your order status.

 

Tracking Status Explanation

 

Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us at support@galuv.com. We will give you an appropriate answer.

 

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.

 

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.

 

Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.

 

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.

 

If you need help with your tracking number, please contact our customer support at support@galuv.com