Have any question about your order? Feel free to check out these FAQs to find your answer as soon as possible! 

Shipping

*COVID-19 Update: We are running as usual, but shipping delays may apply. We unfortunately can't to anything to prevent the delays our orders will face as the restrictions are applied by the local governments. Either way, YOU WILL RECEIVE YOUR ORDER! It can take up to an extra week to main countries (USA, UK, CAN, AUS, DE, SIN...) and up to 2 extra weeks if you live in more remote areas. We hope you can understand the situation. Keep safe! We will get through this phase.*

Where do you ship? 

We ship Worldwide. 

 

How much is shipping? 

We offer Free and Paid Shipping on all orders.

 

How long does it usually take for an order to arrive? 

This depends on the products ordered and where we are shipping to, however, most orders are delivered with 12-20 business days. This can be 2-3+ weeks. 
If you're ever concerned about your order, feel free to e-mail us.

 

Why have I received only 1 product if I ordered more? 

We work with various international warehouses all over the world, and your products may be shipped separately so they can get delivered to you faster. So don't panic if you don't receive all of your items at once... they are on the way!

 

I paid for Insured and Tracked Shipping, where is my order? 

When you select Insured and Tracked Shipping at checkout this gets you a track-able package, the number will be sent to your email, and you get a Delivery insurance, where if you placed the order 60+ days ago or the package has been lost by the shipping company, we will issue you a full refund or send you a replacement. This shipping takes the same time as Free Shipping to arrive.

 

My shipment has been delayed, can I have a refund? 

We do not offer refunds for delayed shipments unless it's been 60 days since you ordered. 

Orders

I need to change my order...

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email at support@galuv.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

 

I gave you the wrong address...

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. Please email us at support@galuv.com explaining your situation and if we haven't shipped your order yet we can make the change! If your order has shipped but it's going to the wrong address we will send another order to you for free but you'll need to cover the shipping for that replacement order.

 

I didn't receive an Order Confirmation or Shipping Confirmation email...

Our store automatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail. If you didn't receive these emails, please check your Spam or Junk folder and add us as a contact to receive updates on your order. 

Payment

What payment methods do you accept? We offer secure shopping and accept payments via PayPal, Apple Pay, Google Pay, and all major credit and debit card companies.

 

What is your refund policy? 

We offer a 100% Satisfaction Guarantee within 7 days after you receive your items. This means we will refund your purchase (minus shipping fees) if you are for any reason not completely satisfied with your items! We want to provide a risk-free and pleasant shopping experience and trust our customers not to take advantage of this offer.

Please note we will not refund orders because of delayed shipping times. 

Please see our Refund Policy

Contact Us

How do I contact you?

If you have any questions that are not answered in this FAQ, please e-mail us at support@galuv.com and we will get back to you, usually, in the next 48h.